The download link does not work

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    Silvie Rimpelová April 21, 2020 at 3:15 pm

    I wanted to install Icy 2 due to the tomorrow´s webinar, but the download does not work. It gives some small 5 kB file (.htm), which is not possible to open nor install. Can you help please?

    Stephane Dallongeville April 21, 2020 at 3:43 pm

    Hi Silvie,

    When you click on the download button you should arrive on the download page looking like this :

    Is it your case ? If yes, then just clicking on Download for XXX should give you the zip file (256 MB).

    I just tested and it appears to work correctly for the 3 versions (Windows, OSX and Linux). If it doesn’t work for you, please can you give us more information about the browser / system you’re using.

    Thanks.

    – Stephane

     
    Silvie Rimpelová April 21, 2020 at 5:46 pm

    Dear Stephane,

     

    unfortunately, it still does not work – on my laptop, operation system Windows, webbrowser Google Chrom. I tried it at at work at a desktop computer (the same operation system and browser) and it works normally – a zip file downloaded), but I would actually need it on the laptop, on which a weird small 5 kb file is downloaded from the same link.

     

    Thank you for help.

    Silvie.
    Silvie Rimpelová April 21, 2020 at 5:48 pm

    Of course I can copy the zip file. But what is the reason that it does not work?
    Silvie Rimpelová April 21, 2020 at 6:21 pm

    So, it worked, but now I have another problem – on the laptop the plugina installation failed. How can I solve it? Thank you.

    Stephane Dallongeville April 21, 2020 at 6:41 pm

    Regarding the download problem you experienced on your laptop, can you copy the content of the received html file here ? It can help in understanding what happened, thanks.

    About the plugins installation now, are you using a proxy on your Laptop ? If yes you can go into Icy Preferences and change the network setting so it’s correctly using the proxy. If you’re not using a proxy then i guess there is some kind of limitation to your connection which may also explain why the initial Icy download failed. Maybe you also have an (aggressive) antivirus installed ?

    – Stephane

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